We all know the stigma GameStop carries. They have a reputation for giving low trade in credit and badgering customers into purchasing or signing up for other offers, products, pre-orders, etc. HOWEVER, this store is a surprising departure from that formula. It is clean, well organized, decently stocked and has a manager that takes time to help not only her employees but her customers. I always leave the store feeling confident in my purchase and that if there is ever a problem it can be resolved. Also I assure you trade in value has gotten better in some cases, this is a business and they cannot and will not pay you what you paid for a game, you should never expect that from any store, and if you want to save a trip you can check trade in values on their website! The stigma for GameStop exists for a reason but I implore you to give this particular one a try, you might be pleasantly surprised.
2) Most of the time I am as a kid in a candy store, with a handful of cash. When I am lost in all the many diverse choices for all platforms of console gaming I can rely on one constant fact.
I have called on many occasions to check on a preorder and what bonus items comes with the requested product. They scour the Internet taking care of their phone customers the same way they take care of the In-store customers.
4) Phone etiquette: They are Profoundly Awful!!!!
Lady was kinda rude when I ask what was going on there later that night because they kept talking about something happening at 11:01 so I was curious I thought sales people were supposed to be friendly and explain but all she said in rude way was Call of Duty ... So Call of Duty what exactly I mean a Call of Duty costume contest maybe a Call of Duty tournament I really didn't know and when I tried to ask further she just looked at me like I was stupid. I realize now it was a game that was being released and feel a little stupid for asking but I don't know much about games and gaming and I just think she could have been a little more helpful after all it's her job.
Genuine attention is given to each and every customer promoting a level of trust, and that is important, as games chew up your free time, as PAC-Man.
1) There are many occasion I get pointed to a, "Must Buy" item (mug, backpack, pens, and clever shirts) that I would have otherwise overlooked.
The Manager Nicole and her very diligent & knowledgeable Crew are many things to the Conway Location that have been consistent:
3) "Where everybody knows your name" No, it is not Cheers. However Nicole is my, "Ted Danson" I have never walked into the Conway GameStop location and not felt more than encouraged to read games ... Truly taking my time.
This particular store is great. They have very good customer service and are very helpful. They have helped me more than once with various issues.
No ... Really they are true professionals when you call. I am one of those customers who like to call my local GameStop and ask questions, prior to the hour drive to the location.
John Edmiston
Thank You for your Time,
I could go on and on however I just wanted to take the time and show my heartfelt appreciation and gratitude to the Very hard working Staff at the Conway GameStop.
I got COD WW2 there so it was pretty great
Gamestop is a US Electronics Store based in Conway, Arkansas. Gamestop is located at 461 Elsinger Blvd, Conway, AR 72032, USA.
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