Front office receptionist is extremely rude. The office charges a co pay for Tricare Prime, even if the person is active duty and isn’t supposed to pay a co pay. When asked why I was told It’s up to the patient to call billing to get a refund. When I was sick I called to get seen and was told it would be a month because I’d never been seen there before even though they are my primary care provider. When I pressed them the receptionist was rude and it took me calling back and asking to see a nurse practitioner sooner if I couldn’t see the doctor. I was told yes and when I asked why she didn’t offer that the first time I called I was told that I didn’t ask to see anyone other than the doctor. The front desk is completely unprofessional and keep notes on patients attitudes at the front desk. So don’t get frustrated with them when you’re sick and they say they can’t see you for a month. My wife and I were both treated like this at separate times. Hopefully this will help people be prepared for the way the office is ran.
Wonderful doctor and very understanding.
Chi St Vincent Primary Care Dr Kristy Roberts Md is a US Doctor based in Conway, Arkansas. Chi St Vincent Primary Care Dr Kristy Roberts Md is located at 3025 Fountain Dr Suite #100, Conway, AR 72034, USA.
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