I have been going here since the birth of both of my children. So glad to have them to take care of my children when needed. They always do their very best as a team. Thank you!
We switched to Dr. Killingsworth. He's very pleasant and very kind. He actually listens to you and is very laid back yet interested in what you have to say. We've only seen him twice and somehow got switched back to Sutherland.
While most of my good experiences have outweighed the negative ones over the past few years -- even one doctor's failure to diagnose my son's whooping cough -- my most recent experience has me at my wit's end and I'll be searching for a new clinic now. My son takes two medicines regularly, so they are filled on a regular basis. When it came time for his most recent refill on one, the pharmacy told me that the prescription had expired. I knew that could not be true because the bottle had six refills marked on it, and we never skip a day, much less an entire month. Thankfully, the pharmacist gave us a few pills to get him through the weekend. I immediately contacted the clinic to try to remedy the situation. I thought it had been resolved, so a few days later I went back to the pharmacy, but there was still no updated prescription and no refill. I called again upon discovering this, and of course you can never get anyone on the phone immediately and have to wait for someone to call back. The person who called back and left a voicemail said it had been resolved. By resolved, she meant they called in ONE refill. So forget that it was their mistake of putting the wrong expiration date on the original that had six refills. I guess this is the proverbial last straw that has broken this camel's back.
I feel terrible that this clinic has such poor reviews because they truly are a wonderful place and you can tell they all actually enjoy their jobs. Hopefully this helps change some people's minds about going here.
Dr. Sutherland is very rude. She never let's you talk and if your child's grandmother is trying to tell her something she says "let the mother talk". While you're talking she just says "uh huh. Uh huh." 20 times in the middle of your sentences. Its beyond rude and annoying. One time she did that to me right after asking me about my son's heart defects. She was walking backwards as I was talking and slid out the door and closed it. We sat for at least 10 minutes waiting for her. I walked out and asked if she was coming back and the nurse said no. So as we were leaving she started yelling questions at us down the hallway. I don't recommend her at all. She also shamed and laughed at me because my daughter is double her birth weight at 2 and a half months.
I absolutely love this clinic. I've been reading all of the bad reviews but I have never once had a problem with them. We have been going here since my son was born last November, and originally started seeing a specific doctor and I can't remember her name at the moment, but we ended up having to switch to seeing Dr. Wingfield because of scheduling conflicts on my end. The ladies that handle the scheduling are always willing to work with me so that I can see our usual doctor. The nurses are always super friendly and very gentle and loving towards my son. Also, I have read some terrible things specifically about Dr. Southerland. I have seen her a handful of times when I have had to do a walk in for my son, and she has always been a delight. Never rude. And actually seems like she remembers my son even though she has only seen him a handful of times and isn't his usual doctor. I think the longest I've ever waited in the lobby is 30 mins tops and that was on a walk in day.
Dr Sutherland is great. She listens to you and also gives a lot of information. I am so glad to have her as my children's pediatrician!
However, the nurses are all very sweet.
Conway Children S Clinic is a US Doctor based in Conway, Arkansas. Conway Children S Clinic is located at 2505 College Ave, Conway, AR 72034, USA.
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