Fairly good selection. The cashier was very nice. Good parking too.
(This is a review of the ulta salon, not the whole store)
Although the women doing my hair was very chatty and kind, the rest was not good. I went in for a root touch up and left after FOUR hours with very yellow roots that did not match the rest of my hair. She was very impatient and would not leave the bleach long enough to do its thing (I have thick, stubborn platinum hair). She ended up washing all the bleach out and then having to put more on later because it still wasn't light enough. I have had better experience at Paul Mitchell salons with training hair stylists than with this professional and I paid twice as much! I was very disappointed to say the least. Now I'm not sure if I should go back and ask them to fix it or just try and fix it myself.
Only one makeup station was fully stocked -they didn’t even have tissues at all the stations to remove makeup.
I love ULTA. I can always find what I'm looking for unless its sold out
Poor Customer Service. I was not acknowledged at all during my visit to this store. I wasn’t greeted when I entered, I was there for at least an hour and never got asked once if I needed help.
Today I went in to buy a few things. The lady at the entrance didn't even say hi, and then as I walked more into the store she says "um do you need help?" I said no thanks. The employee on the floor was rude when I asked her for her suggestion on face cleaner. She showed me one product and didn't even listen to me. Then she ran off to help someone else, when I went to checkout, as I was paying a line formed behind me and she hopped to another register to help them, before I was even finished! Extremely rude and they have the WORST customer service. If I could buy my products elsewhere in town, I WOULD. These people have absolutely no respect. If I were a manager, I would never let this slide. Unacceptable behavior.
Ulta Beauty is a US Hair Care Studio based in Conway, Arkansas. Ulta Beauty is located at 1278 S Amity Rd, Conway, AR 72032, USA.
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