The "value" of what was delivered was pathetic. I could have bought a better arrangement from a grocery store for 1/4 the cost. And then when talking to her the value she gave was inconsistent during the conversation. DON'T BUY FLOWERS HERE! They are a rip off.
I bought flowers for my girlfriend through 1-800-FLOWERS, which was fulfilled by Conways Classic Touch. When she received them (after she got out of the hospital)--both her Mom & her said that they just looked like some weeds gathered out of the back yard!
This is what "customer service" is all about!
When I called Conway's Classic Touch to complain, they IMMEDIATELY apologized & took responsibility for this, which I honestly believe was the fault of 1-800-FLOWERS, & told me that the owner wasn't in but she would call me back & make it right. Just as I was told, the owner called me back the next morning, & told me to come in & pick something else out. WOW!
I cannot say enough good things about Conway's Classic Touch & how they handled this situation.
Wonderful!!! They're open on Saturdays and affordable. Super nice!!
My daughter lives in Iowa and order me some flowers online and the order went to this florist. They called me and said they "Had an order for my daughter" and needed my address. I asked them who the were from. She read the card and it didn't make sence. It was my Mother 1 year Anniversary of her passing and my daughter couldn't be so she sent "Me" flowers. I was horrified when they read the card to me because it said and I quote, "To, Lauren, I love you and I am thinking of you, Kat". Well, this scared me beyond belief because everyone knows my daughter lives in Iowa and only my Mother calls her Kat. When I got the flowers, I just broke down thinking my mother had this set up for my daughter before she even died. It broke my heart. Come to find out the florist got it wrong. It was from me from my daughter and she put Kat on there because it was my mother's special day. My daughter said my name and address was on the order. So, when I posted the flowers online to show what my sweet baby girl sent me she immediately responded by saying that's not what I ordered. I am really disappointed. And again that broke my heart because she was trying to make my day special. She sent me the picture of the bouquet she ordered and she was right, it looked nothing like what she ordered. I called the florist and try to find out what had happened. They told me that I received exactly what she ordered. Then, they asked me to send a picture of the flowers she ordered online and I did and I never heard back from them. I finally called back and got excuse after excuse but what it came down to was, my daughter used a coupon online so when the florist got the order they didn't make as much money as they should have, so they said they made the recipe for the amount of the money they received. I said what? My daughter bought and paid the price they were asking and your telling me you sent me these tiny flowers because of the discount she got on line and then she said there was a delivery fee. Well, that was about $11.00 and I live 2 miles from their location. So, I feel like we were taken advantage of because they felt like since it came through online no one would know the difference. Big mistake, this is not how you treat customers. She refused make it right. All she had to do was remake the arrangement and redilver it and take the other one back but nope. She said she made it right. I so wish there was a way I could up load the pictures so everyone could see the difference. She had every excuse in the book, so she finally told me to go back online and report it and my daughter would get her money back. I said that's not what we want. We want you to make it right. We don't need the money back and she still refused to do anything. So now we have filed a complaint online against thos florist. We will NEVER USE THIS FLORIST AGAIN...AND WE BUY ALOT OF FLOWERS...Their loss, bad company and disrespectful.
The best place to shop in Conway!
Conways Classic Touch is a US Florist based in Conway, Arkansas. Conways Classic Touch is located at 2850 Prince St A, Conway, AR 72034, USA.
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